ACCESS STATEMENT
1)    Access into the house is from a level pathway which leads from Church Walks with one step up into the entrance.
2)    The front door leads from an entrance vestibule into the main level hallway.
3)    Access to the dining room is from the main hallway on the ground floor with no steps into the room.
4)    No dogs except guide and other assistance dogs will be allowed into the dining room.
5)    Due to the layout of the building there are no ground floor bedrooms.
6)    All bedrooms are on the first and second floors via well lit stairs.  There are small landings halfway between each main landing.
7)    There is no lift.
8)    The stairs are well lit and have contrasting colours between walls and floor coverings.
9)    The breakfast menu is not printed in Braille but we are more than happy to go through the menu verbally or supply a large print copy on request.
10)    We are more than happy to assist with any luggage.
11)    Rooms 1 and 2 are on the first floor and have en-suite bathrooms with showers over the bath.  Rooms 3 and 4 are on the second floor and have en-suite shower rooms.  All rooms are equipped with suitable non-slip mats for use in bath or shower.  They have cordless kettles and remote control digital TV’s. All TV's have sub title facilities. There are typed instructions on ‘how to operate’ the TV or we are happy to demonstrate this.
12)    All bedrooms have the regulation red display notices which should be hung on the outside of the door alerting the proprietors that the occupant may need help in the event of an emergency.
13)    Details of how to contact the owners of Vine House in the event of a medical emergency are displayed in the room.
14)    There is no car parking at Vine House.  All parking is on street and is on a first come first served basis.  If the owners car is parked outside we will move this if requested.

THE OWNERS OF VINE HOUSE ARE MORE THAN HAPPY TO OFFER YOU THEIR ASSISTANCE .


GENERAL
Smoking – There is no smoking allowed ANYWHERE in the house but we do have a small front garden for guests use.

Pets – Whilst we are happy to allow pet dogs (in addition to guide and other assistance dogs) we regret that no other pets can be accommodated.  It is the dog owners responsibility to look after the welfare of the dog whilst in residence.  The owners of Vine House do not offer a dog sitting service.  If you forget the pets drinking/feeding bowl please let the proprietors know - we are happy to help.

Arrival/Departure – Access to your room cannot be guaranteed before 2pm.  If you arrive earlier we will allow you drop off your luggage and ask you to return later.  Latest check out time is 10am.

Deposits – You will be advised if any deposit is due at the time of booking.  This can be paid by cash, cheque or postal order (made payable to Vine House).

Cancellations - In the unfortunate event of you having to cancel your booking deposits will only be refunded if this is done at least 3 working days prior to your intended visit (by telephone in the first instance followed by written confirmation).  If you cancel within 3 working days any refund will be at the discretion of the proprietors of Vine House.  If you fail to show there will be no refund.
Settlement of Bill – The balance of your bill should be paid NO LATER than the morning of your departure.  Payment can be made in cash or by cheque (made payable to VINE HOUSE).

IF YOU HAVE ANY QUERY REGARDING ANY OF THE ABOVE PLEASE DO NOT HESITATE TO ASK.