TERMS and CONDITIONS
Deposits - No deposit will be requested at the time of booking. However we will ask you for a card (debit or credit card) as security although no payment will be taken until arrival . PLEASE NOTE we are unable to accept American Express cards.
Arrival/Departure -Access to your room cannot be guaranteed before 2pm. If you arrive earlier we are happy for you to drop your luggage off but you may be asked to return later. Latest check out time is strictly 10.30am. rooms are therefore available from 2pm on the day of arrival until 10.30 am on the day of departure.
Cancellations - In the unfortunate event of you having to cancel your booking please let us know as soon as possible. If you cancel on the day of intended arrival you wil be charged the full amount of your 1st nights stay and any refund will be at the discression of the proprietiors of Vine House. In the event of no shows you will be charged the full amount if your 1st night stay with no refund.. All charges (or refunds ) will be made to the card number used for booking.
Dogs - We regret that we generally no longer accept dogs and are sorry if this causes you any inconvenience. However, there may be occasions when a guest who has previously stayed with a dog and wishes to return with the same dog when this may be relaxed and it is at the discression of the proprietors of Vine House to allow this.
Changes to your booking - If you have booked directly with us or through our web site please let us know as soon as possible if you need to alter any aspect of your booking to avoid any misunderstanding.
Bookings made through Booking.com. Please ensure that your booking is correct before you arrive as we regret that any overbooking (i.e if you booked for 2 adults instead of 1 for instance) cannot be corrected on arrival. If you have underbooked (i.e if you booked for 1 person instead of 2 for instance) any extra payment due will be charged on arrival. It is the guests responsibility to ensure that any booking made through Booking.com is correct as Vine House will not be held responsible for any error made by the guest. The guest is deemed to be in charge of their booking.
Settlement of Bill - The balance of your bill should be paid no later than the morning of departure. Payment can be taken either in cash or by card. We regret that we no longer accept cheques as payment
Smoking- There is NO SMOKING allowed ANYWHERE in the premises. This includes the vestibule area between the two front doors as this area is within the house. It is not a porch. There is a small front garden for guests use. Anyone found smoking in the house will be asked to stop immediately or we will ask you to leave with no monies paid being refunded. We may also charge you £50 for the extra cleaning to remove smoke evidence from the room.
IF YOU HAVE ANY QUERY REGARDING THE ABOVE DO NOT HESITATE TO ASK